How to Fix Internet not working on Windows 8
If your Internet connection is causing trouble and is unable to work properly on your Windows 8-based HP or HP Compaq computer, here’s what you can do to fix the issue. Here are a couple of reasons and workable solutions that can be used for fixing the Internet not connecting issues.
If the issue is with your broadband connection, check to see if your computer screen is displaying any of the below given error messages –
> ‘Internet Explorer cannot display the Web page.’
> ‘Not connected: You are currently not connected to any networks.’
> ‘Work Offline: No connection to the Internet is currently available.’
If you are getting any of these, here are some workable solutions to assist you to resolve these errors. Before starting the troubleshooting process, make sure that an account is setup with the Internet Service Provider (ISP). Additionally you will also need to keep the below given Internet Service provider information and hardware handy that will be required while setting up the account–
- Hardware device like a cable or a modem will be needed for wired Internet connection access and may also require ISP activation.
- Internet Service Provider password (if you have any)
- A dedicated software (if it is required by your ISP)
- If there is an issue connecting to your e-mails or newsgroup, then you might need to collect the information from your ISP, which includes e-mail (SMTP and Pop3), newsgroup, encryption, and compression settings details.
Once you have gathered the required information and hardware, it is time to get started with troubleshooting the broadband connection issue
Steps for troubleshooting broadband connection issues –
Step 1 – For resetting the broadband device (modem or router)
- Turn off your computer.
- Turn off the power of all broadband devices like router/modem combination, broadband modem and wireless router. Wait for a minute and let the activity lights of these devices turn off.
- Now, power your broadband device and wait until the modem gets connected to the ISP. If your modem has activity lights then wait till the lights indicate an established connection. If you are using a separate wireless router, then reconnect power to your router and wait until it establishes an Internet connection with the modem and other components.
- Once you are sure that the router and the modem have successfully connected with the Internet, turn on your computer.
- Now, press the key combination using ‘Windows’ key and the ‘W’ key.
- In the search box, type “connect” and run the search.
- Now, from the displayed list, click on ‘Connect to a network’ option.
If these steps are unable to help you in resolving the issue, then move on to the next step.
Step 2 – Checking Cable Connections
- Turn off your computer.
- Now, remove all the cables of your broadband devices that are connected to your computer (like network cables RJ45, phone cables RJ 11 for DSL and Coaxial cable modems). Make sure to note the location of every connected cable, so that it gets easier to reconnect later.
- Now, check each cable for any bent or damaged pins. If there are any visible damages on the cable, then get the cable repaired or replaced.
- Once the cable-check is over, connect the cable from the wall connection to your modem or router.
- Now, connect the DSL modem or router cable to the computer. Make sure there are no speakers nearby to obstruct the connection and also place the devices in close proximity of each other.
- Turn on your computer and connect it with the Internet.
If you are still facing connectivity issues, you can move on to the next step.
Step – 3 Using Windows 8 Network and Internet Troubleshooter
Windows 8 Network and Internet Troubleshooter allow a user to test the network problems and help automatically repair the issues. Here are some quick steps to assist you in using this tool for testing and repairing the connection errors.
- In the ‘Start’ screen search box, type ‘Control Panel’ and run the search. From the available search results, click on the ‘Control Panel’
- Now, click on ‘View network status and tasks’.
- In the ‘Network and Internet Troubleshooter’ window, click on ‘Internet Connections’.
- Now, click on the ‘Next’ button and follow the give instructions for detecting the Internet errors.
With these steps you should be able to connect the Internet on your HP or HP Compaq computer. However, if you are unable to connect to the Internet, then get in touch with iYogi tech experts on our toll free number and enjoy instant and 24x7 tech support.